A fault is a defect in appearance or function. The fault should be apparent straight away or after initial use.
In the unlikely event that the bag you receive is defective or damaged in transit, please contact us by email within 10 days. Once you’ve filled out the “Returns form” we will contact you and provide you with a return address.Ĭustomers from the US, UK, DE, FR and IT are provided with a local return addressĬustomers from the rest of the world are provided with a Lithuanian return address Returning a damaged or defective product Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail. Unused condition and have all of its parts and accessories.The item must be in its original packaging.Purchases can be returned up to 14 days from the delivery date
Please contact our customer service office by email at or fill in the "Returns form" here.Īfter we receive the item back, we will reimburse your payment within 2 working days. We are doing our very best to make sure that every customer is fully satisfied with their purchase from our e-shop, but if any problem related to the order occurs, please let us know and we will solve it ASAP. These additional charges are the customer’s responsibility. If you are located outside of these places, you may be liable for import duties and taxes charged by Customs. We guarantee that that there will be no additional taxes, duties or customs fees for our customers from the US, European Union or Australia. UPS shipping is complimentary with all orders.
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